Privacy Policy

Casino operators collect and handle personal information as a standard part of running an online gambling platform. This page outlines how Casiny manages player data, what information is collected during registration and gameplay, and what rights players hold under the applicable framework. Understanding these practices helps players make informed decisions before creating an account or using any services on the platform.

What Information Casiny Collects

When a player registers an account at the online casino Casiny, several categories of personal data are collected. This includes basic identification details such as full name, date of birth, residential address, email address, and phone number. Financial information is also gathered when deposit or withdrawal requests are made, covering payment method details linked to Visa, Mastercard, or supported cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT.

Additional technical data may be collected automatically during site usage. This typically includes device type, IP address, browser version, session duration, and interaction patterns within the casino interface. Casiny uses this data to maintain platform security, detect unusual activity, and improve service delivery.

How Collected Data Is Used

Personal information collected by Neptune Projects S.R.L., the operator behind Casiny, is used for the following purposes:

• Processing account registrations and verifying player identity through KYC procedures
• Handling deposit and withdrawal transactions in AUD, USD, EUR, and supported crypto
• Communicating account updates, bonus notifications, and promotional offers
• Detecting and preventing fraud, chargebacks, and multiple account violations
• Meeting legal and compliance obligations under the Tobique Gaming Commission licence
• Monitoring responsible gambling activity and applying player-requested limits

Data is not used for purposes beyond those outlined without prior notice. Marketing communications may be sent to registered accounts, with the option to opt out available through account settings.

Data Sharing and Third Parties

Casiny may share player data with third-party service providers who assist in operating the platform. These include payment processors, identity verification services, game software suppliers such as Evolution, Pragmatic Play, NetEnt, and Play’n GO, as well as fraud monitoring tools. All third parties operating under a data sharing arrangement are required to handle information securely and in line with applicable data protection obligations.

Personal data is not sold to external marketing organisations. In cases where legal obligations require disclosure, such as requests from regulatory bodies or law enforcement agencies, Casiny may provide relevant data as required.

Data Retention

Player records are retained for as long as an account remains active and for a defined period following account closure. An account is considered dormant after 90 days without activity, at which point it may be flagged for review. Following account termination, personal data is typically retained for a period aligned with the operator’s regulatory and financial record-keeping requirements.

Players wishing to request removal of their data should contact the support team through the live chat or email channels available 24 hours a day, seven days a week.

Security Measures Applied to Personal Data

Casiny applies 256-bit SSL encryption across all data transmissions between the player’s device and the platform. This level of encryption is consistent with industry standards used by financial institutions and ensures that account credentials, payment details, and personal records remain protected during transit.

Additional protective measures include encrypted transaction storage, fraud monitoring systems, and account protection tools that flag suspicious login attempts. Players are encouraged to use strong, unique passwords and to contact support immediately if unauthorised account access is suspected.

Player Rights Regarding Personal Data

Players have the right to request access to the personal data held on their account, request corrections to inaccurate information, and in certain circumstances, request the deletion of data that is no longer required for operational or legal purposes. Requests of this kind can be submitted through the customer support team.

For information on how Casiny approaches player wellbeing in relation to data use, particularly around responsible gambling tool settings and self-exclusion records, see Casiny responsible gambling.

Cookies and Tracking Technologies

The Casiny platform uses cookies and similar technologies to maintain session continuity, remember account preferences, and gather anonymised analytics on platform usage. Players can manage cookie preferences through standard browser controls, though disabling certain cookies may affect how the platform functions. Analytics cookies help the operator understand which game categories, such as pokies, live casino, and jackpot games, receive the most engagement, allowing for catalogue improvements over time.

Updates to the Privacy Policy

This privacy policy may be updated periodically to reflect changes in the platform’s operations, applicable regulations, or the services offered by third-party providers. Players are advised to review this page at regular intervals. Continued use of the platform following any update constitutes acceptance of the revised terms. Material changes may also be communicated through account notifications or email at the operator’s discretion.